1.QUESTION: How do I distinguish the supplemented food " Alpha Lipid
Life-Line" from a fake one?
ANSWER:
You can distinguish the supplemented food " Alpha Lipid Life-Line" from a fake one, please pay attention:
+
Please request to see the member card.
+
Please request to delivery note and check the number in the delivery note and
the code of Alpha Lipid LifeLine at bottom of the can.
+
Please check tech-invoice on website : https://www.newimageasia.vn/.
+ Please check the appearance of the product carefully.
2. QUESTION: How to check tech-invoice ?
ANSWER:
There are two options:
+
Look up by ID number of member card.
+
Look up by Secret code on the delivery note
* Option 1: Look up by ID number of member:
- Distributor
access the website: https://www.newimageasia.vn/
- As the following picture :
- Select
“Search receipt” and enter ID number into “ Mã NPP” => “Tìm kiếm” =>
download the correlative
- As the following picture :
* Option
2: Look
up by Secret code on the delivery note:
- Select “Tra
cứu hóa đơn theo mã bí mật”.
- Distributors
enter your full
information in three box and select “Tìm kiếm”
NOTE: “MST bên bán” will correspond to
areas:
+ Ho Chi
Minh: 0311114017.
+ Can Tho:
0311114017-004.
+ Ha Noi:
0311114017-005.
+ Da Nang: 0311114017 – 007
3.QUESTION: What should I do to change or return products ?
ANSWER:
- Conditions for change or
return products:
+
We have a 30-day change or return in policy.
+
Product must be in the original condition.
+
Please attach bills of the required products.
- Within 30 days of your request and the procedure is valid, New Image will change or return for distributors. Refund amounts is not significantly lower than 90% after expenses incurred (no higher than 10%) Commission,bonus and other benefit are deducted correspond to returned products.
- Distributors come in person to do refund procedure at the company's headquarters and branches in Ha Noi, Can Tho.
